The Nigerian Communications Fee (NCC) stated it has tightened the noose in opposition to circumstances of knowledge depletion and flawed deductions of customers’ credit score via an ongoing forensic audit instituted by the Fee to make sure most safety for customers.
The Government Vice Chairman of the NCC, Prof. Umar Danbatta, acknowledged this when he acquired the Man of the 12 months 2020 Award from MoneyReport journal lately in Abuja.
The EVC stated whereas shopper safety stays a key focus space of the Fee’s regulatory actions, it has completed vital enhancements on this path via numerous initiatives aimed toward placing cellular operators on their toes to be extra consumer-centric.
He stated via the continued forensic audit, the Fee plans “to unravel why customers are experiencing information depletion and the potential of compensating them for flawed deductions, which can come up from brief message service (SMS).”
“Now we have instituted and we have now insisted that regardless of the autumn in information value, that forensic audit should go on and should be concluded and the result communicated to the CEOs of telecom corporations”, Danbatta stated.
Whereas interesting to Nigerians to attend for the result of the continued forensic audit, Danbatta stated operators will likely be made to adjust to no matter instructions are given after the investigation with a view to making sure most safety for telecom customers.
He, nonetheless, famous that the Fee has developed Incessantly Requested Questions (FAQs) on information depletion, that are designed to tell customers on actions that will lead to quicker depletion of their information in addition to enlighten them on measures to mitigate such. The FAQs are accessible from the Fee’s web site.
”Through the years, the NCC has given a lift to shopper safety empowerment via sustained consciousness creation and schooling on shopper rights and privileges. It was because of this that the Fee declared the 12 months 2016 because the ‘12 months of the Shopper’ with elaborate programmes to additional underscore the NCC’s dedication to shopper safety, info and schooling. The Fee has intensified its compliance monitoring workouts with the acquisition of environment friendly instruments and capacities to deliver sanity within the trade all in a bid to enhance the standard of shopper expertise.
Amongst a number of initiatives, Danbatta stated the introduction of the Do-Not-Disturb (DND) has helped over 30 million customers block unsolicited textual content messages on their telephones whereas stern regulatory actions are continually taken by the regulator in opposition to any operator that stops a shopper from subscribing to the DND service.
Additionally, the EVC stated the Fee launched the 622 Toll-free Quantity, which customers can use to lodge and escalate service-related complaints to the Fee for decision, stating that 1000’s of complaints have been efficiently resolved since its introduction.
He additional restated the dedication of the NCC to the safety and empowerment of telecom customers utilizing the over 208 million lively phone traces within the nation, as in accordance with him, customers stay crucial stakeholders within the Nigerian telecommunications sector and so should be adequately protected to make sure sustainability.