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NCC Lists Challenges Facing Telecom Users in Nigeria


NCC Lists Challenges Facing Telecom Users in Nigeria

Nigerian Communications Commission (NCC), has listed cybercrime and e-fraud as some of the major challenges facing telecommunications users in the country.

Prof Umar Danbatta, the executive vice-chairman, stated this during the commission’s special day in Enugu on Sunday at the ongoing 31st Enugu International Trade Fair.

Danbatta, represented by Reuben Mmuoka, a director in the Commission, said NCC recently hosted a cybersecurity enlightenment conference where telecoms stakeholders were enlightened on dangers associated with cybercrimes.

He advised telecom consumers not to open unknown emails or post Personal Identification Number (PIN) online as the bank would never ask them for their personal detail via the internet or over the phone.

Danbatta disclosed that the commission had also educated parents on their roles regarding child online protection.

“The sensitisation programmes are targeted at parents, aimed at equipping them with the right knowledge they need to limit the exposure of their children to the negative aspects of internet use.

“To protect subscribers from unsolicited text messages or voice calls, the commission evolved  “do not disturb”  (DNB), directing all mobile network operators to dedicate a shortcode to enable subscribers to make informed but independent decisions on what messages they wish to receive.”

He pointed out that NCC as the regulator had come with initiatives to enable consumers to lodge their complaints when dissatisfied with the services provided by their operators.

“The Commission will apply appropriate regulatory measures and sanctions against such a service provider.

“NCC identifies the consumer as a very important stakeholder in the telecoms industry, which is evident in our 8-point agenda where empowerment and protection are properly captured,” he added.

The Vice-Chairman said that the NCC Special Day was aimed at educating and informing subscribers on the use of communication services and their rights as telecoms consumers.

In his address, Mr Emma Nwandu, president of the Enugu Chamber of Commerce, Industry, Mines and Agriculture (ECCIMA), said that the role of NCC as a regulatory agency in the telecommunication sector was commendable.

According to him, the telecommunication industry has witnessed a great revolution in socio-economic life, which has equally accentuated the pace of socio-economic life as individuals and as a nation.

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