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Vodacom confuses buyer’s praise for criticism

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Vodacom confuses buyer’s praise for criticism

‘…Shem Vodacom. They’re all the time able to apologise,’ mentioned one Twitter consumer

Real Nobs 177 - Vodacom confuses buyer's praise for criticism

Vodacom has grow to be a laughing inventory on social media after they made a careless mistake and never studying a message addressed to them correctly.

Lupi Ngcayisa, a radio veteran took to Twitter to go with the corporate on the service he acquired from considered one of their consultants.

His tweet reads thus:

Expensive Vodacom. That is to acknowledge the terrific service I’ve acquired from considered one of your consultants Dineo Ranjapedi.”

The cell community offered appeared to have misinterpret Ngcayisa’s message and handled the praise as a criticism as a substitute.

Vodacom’s reply tweet reads thus:

We apologise to your expertise. Please DM us extra info relating to your question. We want to look into it,” wrote Vodacom.

Real Nobs 178 - Vodacom confuses buyer's praise for criticism

Ngcayisa angrily replied by saying:

You don’t learn messages! How disgusting! Right here I’m paying a praise to an expert, devoted employees member and that is the way you reply.”

Thereafter, Vodacom realised the error they made and responded appropriately to the communications specialist.

Vodacom commented:

We apologise for the misunderstanding. Please advise on which platform did you obtain this terrific service from? We want to make sure that Dineo and her supervisor obtain your type phrases.”

Truly, Vodacom deleted the tweet however social media customers who managed to see it had a subject day with the unlucky blunder.

Right here is the deleted tweet:

Real Nobs 179 - Vodacom confuses buyer's praise for criticism

There have been among the reactions on social media:

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