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From IE, buyer terrorism

Hardball

 

BETWEEN Ikeja Electrical (IE) and an estimated invoice buyer, with Account Quantity 0100218678, it’s been a story of buyer terrorism.  However don’t pitch your tent both means, till you get the information.

On June 12, IE despatched Buyer 0100218678 a phone textual content message, regarding the Might electrical energy invoice it earlier despatched.  The textual content learn: “Expensive 0100218678. Your cost of N17, 000 to your IE invoice was profitable.  Your excellent invoice is N21, 198.81.  Please pay to keep away from service disruption.  For enquiries, name 017000250.”

But, by June 24, the identical IE that affirmed cost for its Might invoice, despatched its gang to disconnect the account, on the excuse that co-tenants, on the four-flat property, had been owing it!  That a lot data was extracted from the disconnecting gang, who felt unmoved disconnecting one buyer for the sins of others, and bragged they’d do it again and again.  What terrorism!

For the information: the IE “excellent invoice” is not more than disputed previous payments, for darkness equipped, however billed for, that IE has been pushing ahead in its books, as instrument of accounting blackmail.  Billing for darkness aka ”loopy payments” is the place DisCos nationwide have attained notoriety.

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Certainly, the so-called invoice was an object of peaceable protest march by the Okota Residents Affiliation (ORA) Zone A group (the place Invoice 0100218678 is resident), to the IE Okota Endeavor workplace on Okota Highway; and for which an IE delegation had visited the residents to strive thrash issues out.  The resolve was emigrate from estimated billing to pre-paid meters, which course of is ongoing.

So, the so-called “excellent invoice” is not any authorized or rational foundation to disconnect anybody.  Neither was it the idea for the June 24 disconnection.  As already reported, the idea was that one other clients within the constructing was owing, so whoever that had paid ought to mount strain on people who had not, to forestall being reduce off, for service paid for!

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How a legally registered company citizen like IE might run on such thumping illogic is simply bemusing.  Then, how its operatives might go unleashing such brigandage, on lawful clients, and hope to be taken severely, is the peak of company brigandage and terrorism.

Certainly, IE and its tragically deluded operatives assume they nonetheless reside within the previous glory days of NEPA, after they had been the unfazed public and authorities downside youngster!  Hardball thinks the trade regulators ought to snap them out of their grand delusion.

In its protest mail to IE buyer care, Invoice 017000250 bared all of it — a basic case of widespread sense not being widespread, even to Ikeja Electrical Plc:.”In finishing up this brazen act, your gang claimed a fellow tenant is owing IE — however how is that my enterprise?  Do I now work for IE that I ought to be part of its disconnection gang to mount strain on a co-tenant to pay his invoice on the pains of disconnection, even when I’ve fulfilled my very own contract with you?”  Is it not widespread sense that IE ought to separate the wires to safe its income?

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IE buyer care cared a lot they didn’t deign the mail required any response!  Nonetheless, within the spirit of full disclosure, the road has since been reconnected, for the reason that erring celebration settled with IE.  However that didn’t blot out the injustice of the 24-hour blatant disruption and the combative ignorance with which the IE disconnection gang acted.

It’s time the Nigerian Electrical energy Regulatory Fee (NERC) referred to as IE and different DisCos to order, if their acts of brazen buyer terrorism had been to not result in avoidable social stress and dysfunction.  A sew in time saves 9.  Brazen outlawry is not any company advantage.  Somewhat, it courts company disaster.

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